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Failed to startup after upgraded to X9

Posted: Sat Aug 09, 2014 2:02 am
by jolanwong
My Papago H8, version X8.5, upgraded to X9 by webupdater. After restart, it was stuck at the screen showing X9 version. Now Webupdater cannot detect it as USB device anymore. Is it possible to fix it? If no, how to restore back X8.5.

Since I this Papago device cannot be detected as USB device but just stuck at X9 startup screen, I cannot copy files back to the device if neccessary.

Re: Failed to startup after upgraded to X9

Posted: Mon Aug 18, 2014 5:02 pm
by m3support
jolanwong wrote:My Papago H8, version X8.5, upgraded to X9 by webupdater. After restart, it was stuck at the screen showing X9 version. Now Webupdater cannot detect it as USB device anymore. Is it possible to fix it? If no, how to restore back X8.5.

Since I this Papago device cannot be detected as USB device but just stuck at X9 startup screen, I cannot copy files back to the device if neccessary.


Hi jolanwong, it seems like your software was corrupted. Are you convenience to send your device to our service center so our technical will help you to assist you better?